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    Return policy

    Withdrawal right
    The Client has the right to withdraw from the contract, without specifying the reasons, within 14 days, according to GEO no. 34/2014. The withdrawal period expires after 14 days from the day on which the Client or a third party, other than the courier indicated by the Client, gets in possession of the products.
    To exercise his/her right of withdrawal, the Client is bound to notify Farmec of his/her intention to return the products ordered by written communication to Cluj-Napoca, no. 16 Henri Barbusse Street or by sending an e-mail to the address: orders@farmec.eu, within 14 days of products receipt.

    Withdrawal consequences
    In the event that the Client exercises the right of withdrawal, he/she must return the products in the same condition as when delivered (in the original package with all the accompanying documents: boxes, labels, instructions/other documents (if any) etc.) within no more than 14 days from the date when the Client has notified Farmec regarding the intention to withdraw from the contract.

    We refund the product value, by bank transfer, including all shipping costs, within 14 days of the date you have notified us of your decision to withdraw from the present Contract. The value of the extra services including but not limited to additional shipping costs due to the fact that a Client has chosen a different delivery method than the standard delivery methods offered by Farmec, paid by the client, is not refundable. Farmec may delay the refund until the date of receipt of the products or until the Client provides proof that he/she has sent the products to Farmec, the most recent date being valid. In all situations, the return/re-shipping costs will be paid by the customer.
    The Client's right to cancel a Contract applies only to products that are returned in the same condition as when received. No refunds will be provided if the product has been used afterwards, it has been unsealed, if it is not in the same condition as it was delivered or if it is damaged. By opening the individual packages in which the ordered products were delivered means that the products have been unsealed, that they are the products ordered and they meet your requirements, being then impossible to return these products to Farmec and become subject to the Client's right of withdrawal.