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    How to buy?

    Welcome to Farmec online store!

    For an enjoyable experience please read the material below, and if you have any questions you are welcome to write us at or call us at +40 372 406 333 every day from Monday to Friday, between 8 AM - 4 PM (+2GMT Romania time).

    Enjoy your shopping!
    Farmec Online Sales Team
    Is it necessary to create an account?

    1. Is it necessary to create an account to place an order?

    It is not mandatory. Products can be ordered without signing up, but there are some advantages to those who have an account on Farmec site. Please read the membership benefits.
    In which countries do we deliver our products?

    2. In which countries do we deliver our products?

    Delivery can be made in the following countries: Austria, Belgium, Bulgaria, Denmark,  France, Italy, Luxemburg, Netherlands, Poland, Portugal and Spain.

    From 18th December 2020, deliveries to the United Kingdom and Ireland are suspended. Deliveries will be available soon.
    How to order?

    3. How to order?

    To find more easily the products you need, please use the lists of criteria from the menu. Products can be sorted depending on skin type, age, product type or action. If you know what products you want, the easiest way is to search directly after range, which is found also in the menu.

    If you are not sure about the selected products please write us on

    Add to cart products using the button "Add to cart":   

    Once you add all your products to cart all you have to do is to complete the order. Use the button from the right corner of the page to access the Checkout page.

    How long before I get the products?

    4. How long before I get the products?

    Orders placed during the week will be processed within 24 hours.

    For deliveries outside Romania

    Delivery is possible through standard or express delivery. When the package leaves Farmec premises you will automatically receive a shipment confirmation via email including the AWB. To pursue this route please use DPD/DHL Tracking application.

    Delivery time varies depending on the country of delivery:

    Country Delivery time / working days
    Austria 3 days
    Belgium 5 days
    Bulgaria 1-2 days
    Denmark 5 days
    France 5 days
    Italy 4 days
    Luxemburg 5 days
    Holland 5 days
    Poland 4 days
    Portugal 6 days
    Spain 5 days


    5. What to do when the package presents signs of damages?

    If the package shows signs of damages (package broken, opened, etc.) we recommend you to refuse the package and write us at The packages will be resend if requested.

    After opening the package, if it contains damaged products or products that do not match the invoice, please contact us within 24 hours from receiving the package at
    How to pay?

    6. How to pay?

    All details regarding the payment method will be set in the Checkout page.

    Bank transfer payment

    Str. H. Barbusse, no. 16, Cluj-Napoca
    Trade Registry No. J12/14/1991, VAT No. 199150
    Account opened at ING BANK, Cluj-Napoca branch, SWIFT: INGBROBU
    IBAN CODE: RO14 INGB 0003 0081 8169 0712

    Online payment

    The e-commerce service offered by PayU is certified in terms of functionality and security by VISA and MASTER CARD International Organizations, in compliance with their security standards: Verified by Visa, respectively MasterCard Secure Code. 3D Secure standard usage minimizes fraud risk, the card holders having the possibility to perform secure Internet payments. Payment information is verified in real time (online) at three levels: card issuing bank, accepting bank and Visa/Mastercard operating system, linking the issuing and accepting bank, thus facilitating the transaction exchange by using a joint protocol. Consequently, all transactions with lost/stolen cards, insufficient funds or other restrictions imposed by the issuing bank are denied.

    All VISA (issued under VISA and VISA ELECTRON logo), and MASTERCARD (issued under MASTERCARD, MAESTRO AND CIRIUS logo) cards are accepted for payment, provided that on-line payments can be performed and the issuing banks are enrolled in the 3D Secure system.

    Payment is done in complete safety, no taxes applied. Card data is processed through the PayU payment processor. For a correct end of the transaction, you must provide your card code (all figures in four groups on the front of the card, without spaces), expiration date and the last three digits on the back of the card printed on the signature strip (depending on the type of card, this may be missing).

    3DSecure - additional safety for online shop

    3DSecure service uses the latest technology from Visa and MasterCard to protect your card against unauthorized use when you shop on internet, based on a password known only by you, a password used only for online shopping that works as pin to withdraw money from ATMs or to pay by card in a shop located in a physical location. Basically, at this point, if your card is stolen or if someone has access to your credit card and takes the card number, expiry date and CVV can shop online. With 3D secure you can avoid this from happening.

    How does it work?

    This service is free of charges and you can register online right now, following one of the links shown on your bank website. Choose a password for your card. This will be requested whenever you shop on secure sites displaying the logo below:

    The next time you shop online at a participating site, you need to enter the password during the sales process secure, more precisely, after entering card details in payment page and pressing the " Approve " button, which opens a window where to introduce 3DSecure unique password. After entering the password, the transaction will be completed.

    Important! If you have not registered yet, you can perform three transactions on traders participating sites without having 3DSecure card activated. For security reasons, the 4th shopping on such a site will request a 3D Secure password, therefore you should immediately enrol your card ( " Log preliminary " / "Activation during shopping " ), following the steps above.

    For questions or concerns, please contact the bank that issued your card.
    What are the shipping costs?

    7. What are the shipping costs?

    Delivery arrangements are established in Checkout page .

    Delivery outside Romania

    Standard Delivery (DPD courier) is free for all orders over 100 Euro. 
    Express Delivery (DHL courier) is available for packages that weigh maximum 4,5 kg. 

    Transport cost is automatically displayed in the Checkout page when choosing the country of delivery.

    Standard, Express, CPT( Carriage paid to), Door to door
    The courier will attempt to deliver the package 2 times at the delivery address specified in the checkout page. If the delivery fails, the package will be returned to Farmec premises and the order will be canceled, the customer will bear the costs of a new delivery, regardless of the product ordered.
    I represent a legal entity, can I order online?

    8. I represent a legal entity, can I order online?

    The site is aimed strictly to individuals (natural persons). Legal entities should contact the Export Department, You can then establish a contract for resale.