Welcome to Farmec online store!
For an enjoyable experience please read the material below, and if you have any questions you are welcome to write us at firstname.lastname@example.org or call us at +40 372 406 333 every day from Monday to Friday, between 8 AM - 4 PM (+2GMT Romania time).
Enjoy your shopping!
Farmec Online Sales TeamIs it necessary to create an account?
1. Is it necessary to create an account to place an order?
It is not mandatory. Products can be ordered without signing up, but there are some advantages to those who have an account on Farmec site. Please read the membership benefits.In which countries do we deliver our products?
2. In which countries do we deliver our products?
Delivery can be made in the following countries: Romania, Austria, Belgium, Bulgaria, Czech Rep, Croatia, Denmark, Estonia, Finland, France, Ireland, Latvia, Lithuania, Luxemburg, United Kingdom, Netherlands, Portugal, Slovakia, Slovenia and Sweden.How to order?
How long before I get the products?
3. How to order?
To find more easily the products you need, please use the lists of criteria from the menu. Products can be sorted depending on skin type, age, product type or action. If you know what products you want, the easiest way is to search directly after range, which is found also in the menu.
If you are not sure about the selected products please write us on email@example.com.
Add to cart products using the button "Add to cart":
Once you add all your products to cart all you have to do is to complete the order. Use the button from the right corner of the page to access the Checkout page.
What to do when the package presents signs of damages?
4. How long before I get the products?
Orders placed during the week will be processed within 24 hours.
For deliveries outside Romania
Delivery is possible only through express delivery. When the package leaves Farmec premises you will automatically receive a shipment confirmation via email including the AWB. To pursue this route please use DPD Tracking application.
Delivery time varies depending on the country of delivery:
||Delivery time/ working days|
For deliveries in Romania
Delivery time varies depending on the method of delivery you choose in the Checkout page . For shipment via Romanian Post delivery time is within 72 hours from receipt of shipment confirmation email. For shipment via express delivery time is within 48 hours, and its status can be tracked online by accessing DPD Tracking application using the AWB number that you received by email. In this case you will also receive a SMS in the day of delivery of the package .
5. What to do when the package presents signs of damages?
If the package shows signs of damages (package broken, opened, etc.) we recommend you to refuse the package and write us at firstname.lastname@example.org. The packages will be resend if requested.
After opening the package, if it contains damaged products or products that do not match the invoice, please contact us within 24 hours from receiving the package at email@example.com.How to pay?
What are the shipping costs?
6. How to pay?
All details regarding the payment method will be set in the Checkout page.
Bank transfer payment
SC FARMEC SA
Str. H. Barbusse, no. 16, Cluj-Napoca
Trade Registry No. J12/14/1991, VAT No. 199150
Account opened at ING BANK, Cluj-Napoca branch, SWIFT: INGBROBU
IBAN CODE: RO14 INGB 0003 0081 8169 0712
The e-commerce service offered by Banca Transilvania is certified in terms of functionality and security by VISA and MASTER CARD International Organizations, in compliance with their security standards: Verified by Visa, respectively MasterCard Secure Code. 3D Secure standard usage minimizes fraud risk, the card holders having the possibility to perform secure Internet payments. Payment information is verified in real time (online) at three levels: card issuing bank, accepting bank and Visa/Mastercard operating system, linking the issuing and accepting bank, thus facilitating the transaction exchange by using a joint protocol. Consequently, all transactions with lost/stolen cards, insufficient funds or other restrictions imposed by the issuing bank are denied.
All VISA (issued under VISA and VISA ELECTRON logo), and MASTERCARD (issued under MASTERCARD, MAESTRO AND CIRIUS logo) cards are accepted for payment, provided that on-line payments can be performed and the issuing banks are enrolled in the 3D Secure system.
Payment is done in complete safety, no taxes applied. Card data is processed on eBTpay servers (Transilvania Bank) through Romcard payment processor. For a correct end of the transaction, you must provide your card code (all figures in four groups on the front of the card, without spaces), expiration date and the last three digits on the back of the card printed on the signature strip (depending on the type of card, this may be missing).
3DSecure - additional safety for online shop
3DSecure service uses the latest technology from Visa and MasterCard to protect your card against unauthorized use when you shop on internet, based on a password known only by you, a password used only for online shopping that works as pin to withdraw money from ATMs or to pay by card in a shop located in a physical location. Basically, at this point, if your card is stolen or if someone has access to your credit card and takes the card number, expiry date and CVV can shop online. With 3D secure you can avoid this from happening.
How does it work?
This service is free of charges and you can register online right now, following one of the links shown on your bank website. Choose a password for your card. This will be requested whenever you shop on secure sites displaying the logo below:
The next time you shop online at a participating site, you need to enter the password during the sales process secure, more precisely, after entering card details in payment page and pressing the " Approve " button, which opens a window where to introduce 3DSecure unique password. After entering the password, the transaction will be completed.
Important! If you have not registered yet, you can perform three transactions on traders participating sites without having 3DSecure card activated. For security reasons, the 4th shopping on such a site will request a 3D Secure password, therefore you should immediately enrol your card ( " Log preliminary " / "Activation during shopping " ), following the steps above.
For questions or concerns, please contact the bank that issued your card.
I represent a legal entity, can I order online?
7. What are the shipping costs?
Delivery arrangements are established in Checkout page .
Delivery outside Romania
Express Delivery, CPT( Carriage paid to), Door to door
The courier will attempt to deliver the package 2 times at the delivery address specified in the checkout page. If the delivery fails, the package will be returned to Farmec premises and the order will be canceled, the customer will bear the costs of a new delivery, regardless of the product ordered. Transportation cost is calculated based on the weight of the package and is a fixed amount from:
Our advice is to get close to one of the higher end of the scale to optimize transportation costs. Transport cost is automatically displayed in the Checkout page when choosing the country of delivery.
8. I represent a legal entity, can I order online?
The site is aimed strictly to individuals (natural persons). Legal entities should contact the Export Department, firstname.lastname@example.org. You can then establish a contract for resale.